L&I providers, including medical doctors, osteopaths; chiropractors; naturopaths; podiatrists; dentists; optometrists; advanced registered nurse practitioners; physical therapists; occupational therapists; speech therapists; mental health providers such psychiatrists and psychologists can now obtain automated claim information. The self service automated phone line provides the following information.
- Claim Manager’s Name and Phone Number
- Claim Status
- Authorization Status
- Bill Payment Status
- Utilization Review Information
- Physical Therapy, Occupational Therapy and Massage Therapy Visit Counts
Providers can access the self service lines by calling 1-800-831-5227 weekdays from 6:00 a.m. to 7:00 p.m.